FAQ's

Chiropractic is the Science, Art and Philosophy that concerns itself with the restoration of good health by restoring and maintaining a properly functioning nerve system, without the use of drugs or surgery.


What is chiropractic?

Chiropractic is based on the scientific fact that your body is a self-regulating, self-healing organism. These important functions are controlled by the brain, spinal cord, and all the nerves of the body.

The skull protects the delicate tissues of the brain. The moving bones of the spine protect the vulnerable communication pathways of the spinal cord and nerve roots. If the nerve system is impaired, it can cause malfunction of the tissues and organs throughout the body. Doctors of Chiropractic call this the Vertebral Subluxation Complex.

The Chiropractic adjustment has been proven to increase motion, increase circulation, reduce swelling and pain, and remove nerve irritation. Once this nerve irritation is removed, your body is able to do what it is designed to do – heal itself

What do doctors of chiropractic do?

Chiropractors restore proper motion to joints that are not moving properly.  Helping to restore proper spinal bio mechanics and improved nerve system function begins with a case history.  Your case history is vital as it reveals the background about your health, such as surgeries, accidents, the onset of your condition, and other details which brought you into the office.

After reviewing your history and discussing your specific problem, a thorough orthopedic, neurological, and chiropractic examination is performed. An X-ray may be taken which will help uncover structural and functional problems.

Then, once the examination is complete, your chiropractor will explain the findings and outline a treatment plan.  Progress is then monitored with periodic examination and follow-up reports.

What is an adjustment?

A chiropractic adjustment is the art of using a specific force in a precise direction, applied to a joint that is fixated, ‘locked up,’ or not moving properly.  An adjustment adds motion to the joint, helping the bones gradually return to a more normal position and motion. The purpose of this safe and natural procedure is improved spinal function, improved nerve system function, and improved health.

There are hundreds of ways to adjust the spine.  Usually the doctor’s hands or a specially designed instrument delivers a brief and highly accurate thrust.  Some adjusting methods are quick, whereas others require a slow constant pressure.

Are all patients adjusted the same way?

No, each patient is adjusted according to their unique requirements.   Your chiropractor will determine the best way to adjust your spine after completing a detailed examination.

Many chiropractors will adjust your entire spine, even though you don’t have pain in that area.  Pain is a poor indicator of problems as many problems refer pain into other areas.  Some patients who complain of headaches, may actually have a lower back problem that is causing a compensation reaction at the base of the skull. Other patients may be experiencing numbness and tingling in their fingers, when the actual problem is in the neck.

While visits may seem similar, each visit builds on the one before.

Can i be too old for a chiropractic adjustment?

More and more people are consulting chiropractic doctors, especially in their later years. With growing concerns about over-medication and the side effects of combining various prescription drugs, safe, natural chiropractic care is growing in popularity.

Restoring better spinal function can help improve mobility, vitality, endurance and appetite. Many patients report improvement with arthritic symptoms and other chronic ailments often associated with the aging process.

The adjusting technique used by your doctor will be modified for maximum comfort and results.

As we get older and wiser, the simplicity and effectiveness of chiropractic care becomes more and more obvious.

Do children need to be adjusted?

Since significant spinal trauma can occur at birth, many parents have their newborn checked for the Vertebral Subluxation Complex.

Later, learning to walk, ride a bicycle, and other childhood activities can cause spinal problems. While a bandage and some comforting words can help a skinned knee, the unseen damage to the child’s spine is the unique domain of a chiropractic doctor.

Many childhood health complaints that are brushed off as ‘growing pains’ can often be traced to the spine. Regular chiropractic check-ups can identify these problems and help avoid many of the health complaints seen later in adults.

Naturally, chiropractic adjusting procedures are modified to a child’s spine. Most parents report that their children enjoy their chiropractic adjustments and seem healthier than other children.

Can i adjust myself?

Since a chiropractic adjustment is a specific force, applied in a specific direction, to a specific joint, it is impossible to adjust oneself; and also dangerous.  Spinal adjusting may look easy when done by an experienced chiropractor, but it has taken several years to master – just as a gymnast makes walking on a balance beam easy.

Turning and twisting your back and neck may create a ‘popping’ sound, however this usually causes an unstable area of the spine even more unsteady.   Remember the goal of the adjustment is to get joints moving that are not moving normally, twisting your back will cause unstable joints to become more unstable.   Spinal adjusting is not for amateurs!

The best way to enjoy the healthful benefits of chiropractic is to receive adjustments from a Doctor of Chiropractic.

How long will i need chiropractic care?

Spinal problems neglected since early childhood may require ongoing supportive care for optimum spinal function. These long-standing problems are often associated with muscle weakness, soft tissue damage, and degenerative changes to the spine.

Most patients find that periodic chiropractic check-ups help keep them in tip-top shape. Those who are active, have stressful jobs, or want to be their very best, find that a schedule of preventive visits are helpful in the maintenance of good health.

Some patients seek chiropractic care only when their ache or pain becomes unbearable. Unfortunately this style of ‘crisis management’ is usually more costly and time-consuming in the long run.

How long you decide to benefit from chiropractic care is always up to you.

Is chiropractic care safe?

There are literally thousands of published scientific studies proving chiropractic’s safety and effectiveness.  In the words of the New Zealand government’s inquiry, chiropractic care is ‘remarkably safe.’

Chiropractic has an excellent safety record. It is the result of a conservative approach to health that avoids invasive procedures or addictive drugs. In fact, chiropractic adjustments are safer than back surgery, muscle relaxers and even aspirin!

Chiropractic care is a natural approach to better health that is proven safe and effective.  Visit the Ontario Chiropractic Association here to learn more about safe Chiropractic care.

Is chiropractic care covered by insurance?

Most private insurance plans cover chiropractic services to some extent, and direct billing is now available for some insurance providers.  We welcome your questions so we can help you with your insurance needs. Please confirm with our office regarding which insurance coverage you are currently using.

Privacy Policy

Privacy Policy - Priority Chiropractic

Privacy of personal information is an important principal to us at Priority Chiropractic   We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the chiropractic services and products that we provide.   We also try to be open and transparent as to how we handle personal information.  This document describes our privacy policies.

EFFECTIVE DATE AND CHANGES

We are required to comply with the terms of this privacy policy at any time and the revised privacy policy will apply to all protected health information that we currently have as well as to information we may have in the future.   This policy will be in effect from January 1, 2004 until a date an amended policy is published.   If we change the privacy policy, we will post the amendments in our office and have copies available.

WHAT IS PERSONAL INFORMATION?

Personal information is information about an identifiable individual.   Personal information includes information that relates to their personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status) their health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual).  Personal information is to be contrasted with business information (e.g., an individuals business address and telephone number), which is not protected by privacy legislation.

WHO WE ARE

Priority Chiropractic includes any chiropractic or health care professional, all employees, staff and student trainees authorized to collect, use or disclose personal information.   We use a number of consultants and agencies that may, in the course of their duties, have limited access to personal information that we hold.   These include, but we are not limited to, computer consultants, office security and maintenance, bookkeepers and accountants, temporary workers to cover holidays, credit card companies, collection agencies, website managers, cleaners and lawyers.   We restrict their access to any personal information we hold as much as is reasonably possible.   We also have their assurance that they follow appropriate privacy principle.

WE COLLECT PERSONAL INFORMATION: PRIMARY PURPOSES

About Patients

Priority Chiropractic collects, uses and discloses personal information in order to serve our patients.   For our patients, the primary purpose for collecting personal information is to provide chiropractic services.   For example, we collect information about a client’s health history, including their family history, physical condition and function, and social situation in order to help us assess what their healthcare needs are, to advise them of their options and then to provide care they choose to have. We may communicate this information to other regulated health practitioners, technicians, or individuals authorized to work in our practice as part of a patient’s continuing care.  A second primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services we can identify changes that are occurring over time.  It would be rare for us to collect information without the patient’s implied consent, but this might occur in an emergency (e.g., the patient cannot communicate) or where we believe the patient would consent if asked and it is impractical to obtain consent (e.g., a family member passing a message on from our patient where we have no reason to believe that the message is not genuine).

About Members of the General Public

For members of the general public, our primary purposes for collecting personal information are to make them aware of chiropractic services in general or our practice in particular, or to provide notice of special events (e.g., a seminar or spinal screening). For example, while we try to use work contact information whenever possible, we might collect home addresses, fax numbers and email addresses but not without consent.

About Contract Staff, Volunteers and Students

For people who are contracted to do work for us (e.g., temporary workers), our primary purpose for collecting personal information is to ensure we can contact them in the future (e.g., for new assignments) and for necessary work-related communication (e.g., sending out pay cheques, year-end tax receipts). Examples of the type of personal information we collect for those purposes include home addresses and telephone numbers. It is rare for us to collect such information without prior consent, but it might happen in the case of a health emergency (e.g., a SARS outbreak) or to investigate a possible breach of law (e.g., if a theft were to occur in the office). If contract staff, volunteers or students wish a letter of reference or an evaluation, we will collect information about their work related performance and provide a report as authorized by them.

WE COLLECT PERSONAL INFORMATION: RELATED AND SECONDARY PURPOSES

Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:

  • To invoice patients for chiropractic services, products or treatments that were not paid for at the time the service was provided, to process credit card payments or to collect unpaid accounts either ourselves or through a collection agency or attorney.
  • To verify your attendance at our office through sign-in sheets.
  • When the cost of some chiropractic services, products or treatments provided by the practice to patients is paid for by third parties (e.g., OHIP, WSIB, private insurance, Blue Cross, and various social assistance programs). These third-party payers often have your consent or demonstrate patient entitlement to this funding.
  • To advise patients, by telephone, mail or e-mail that their chiropractic or healthcare needs or treatment should be reviewed. (e.g., to schedule their next appointment).
  • To advise patient, prospective patients and others of special events or opportunities (e.g., a seminar, development of a new service, arrival of a new product) that we have available.
  • Priority Chiropractic reviews patient and other files for the purpose of administration, business planning and ensuring that we provide high quality services, including assessing the performance of our staff. In addition, external consultants (e.g., auditors, lawyers, practice consultants, quality assurance programs) may, on our behalf, do audits and continuing quality improvement reviews of our practice, including reviewing patient files and interviewing our staff. In rare cases, our practice or our consultants may make inquiries to verify that the information we have about you is accurate.
  • Chiropractors are regulated by the College of Chiropractors of Ontario who may inspect our record and interview our staff as a part of their regulatory activities in the public interest. In addition, as professionals, we report serious misconduct, incompetence or incapacity of other practitioners, whether they belong to other organizations or our own. Also, our practice believes that it should report information suggesting serious illegal behaviour to the authorities. External regulators have their own strict privacy obligations. Sometimes these reports include personal information about organizations, various government agencies (e.g., improper services). Also, like all organizations, various government agencies (e.g., Canada Customs and Revenue Agency, Information and Privacy Commissioner, Human Rights Commission, etc.) Have the authority to review our files and interview our staff as a part of their mandates. In these circumstances, we may consult with professionals (e.g., lawyers, accountants) who will investigate the matter and report back to us.
  • Patients or other individuals we deal with may have questions about our products and services after they have been received.  We also provide ongoing chiropractic services for many of our patients over a period of months or years for which previous records are helpful.  We retain our patient information for a minimum of 10 years after the last contact to enable us to respond to those questions and provide these services (our regulatory College also requires us to retain our patient records.)
  • If Priority Chiropractic or its assets were to be sold, the prospective purchaser would want to conduct a “due diligence” review of our practice records to ensure that it is a viable business that has been honestly portrayed to the prospective purchaser.  This due diligence may involve some review that may include releasing personal information. The prospective purchaser would not be allowed to remove or record personal information and, before being provided a review of the clinical files and records, the prospective purchaser must provide a written promise to keep all personal information confidential. Only reputable purchasers who have already agreed to purchase the practice or its assets would be provided, at closing, complete access to personal information. The purchaser would be required to maintain the same principles of privacy as established under the present privacy legislation.

You can choose not to be part of some of these related or secondary purposes (e.g., by declining to receive notice of special events or opportunities, by paying for your services in advance). We do not, however, have much choice about some of these related or secondary purposes (e.g., external regulation).

PROTECTING PERSONAL INFORMATION

We understand the importance of protecting personal information. For that reason, we have taken the following steps:

  • Employees, including temporary staff, are trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.
  • Paper information is either under supervision or secured in a locked or restricted area.
  • Electronic hardware is either under supervision or secured in a locked or restricted area at all times. In addition, passwords are used on computers. All of our cell phones use digital signals which are more difficult to intercept.
  • Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies or collected by the patient who asks for the information.
  • Electronic information is transmitted either through a direct line or is anonymized or encrypted.
  • Verbal personal information is collected and used in such a manner that the information is not overheard by persons other than the patient or practice members.
  • External consultants and agencies with access to personal information must enter into privacy agreements with us.

RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

We need to retain personal information for some time to ensure that we can answer any questions you might have about the services we provided to you and for our own accountability to external regulatory bodies. In compliance with the requirements of other legislation we keep our patient files and records for a minimum of 10 years. We keep any personal information relating to our general correspondence (i.e., with people who are not patients) newsletters, seminars and marketing activities for about (12) months after the newsletter ceases publication or a seminar or marketing activity is over. You can ask us, in writing, to restrict our uses and disclosures of personal information at any time. We will also discontinue to use or to disclose your personal information after a written revocation of your implied or informed consent is received, unless we have already acted in reliance upon this consent. Please note that we are required by regulation to retain clinical records of your care for a minimum of ten years.

We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that information on the hard drive is destroyed. Alternatively, we may send some or the entire patient file to our patient.

YOU CAN LOOK AT YOUR INFORMATION

With rare exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests.

We may ask you to put your request in writing. If we cannot give you access, we will notify you within 30 days if at all possible, and provide the reason, as best we can, as to why we cannot give you access.

If you believe there is a mistake in the information we have about you, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are incorrect. Where a mistake has been made, we will make the correction and notify anyone to whom we sent this information. If we do not agree that a mistake has been made, we will include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.

 DO YOU HAVE A QUESTION?

Our Privacy Information Officer, Dr. Tim Lamon, can be reached at:

218 Bayfield Street, Barrie, ON L4M 3B6 

Ph: (705) 726-0400 Fax: (705) 726-0772


He will attempt to answer any questions or concerns you might have. If you wish to make a formal complaint about our privacy practices or the application of those practices, you may make it in writing to our Information Officer. He will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.

If you have a concern about the professionalism or competence of our services or the mental or physical capacity of any of our professional staff we would ask you to discuss those concerns with us. However, if we cannot satisfy your concerns, you are entitled to file a complaint with our regulatory body by writing to or communicating with:

COLLEGE OF CHIROPRACTORS OF ONTARIO

130 Bloor Street W., Suite 902

Toronto, Ontario M5S 1N5

Telephone (416) 922-6355

Fax (416) 925-9610

Email: cco.info@cco.on.ca

This policy is made under the Personal Information Protection and Electronic Documents Act.  It is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitments set out above.

For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:

30 VICTORIA STREET, GATINEAU, QUEBEC, K1A 1H3

TOLL-FREE 1-800-282-1376, TTY (819) 994-6591

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